Privacy Policy
Beacon Immigration Australia (we, us, or our) is committed to protecting your personal information. This Privacy Policy explains how we safeguard personal data psrovided to us or collected during the delivery of our migration law services or other interactions with you.
The information we collect
Personal information refers to any information or opinion, regardless of its accuracy or form of recording, relating to an individual who is identified or reasonably identifiable. The types of personal information that may be collected include:
- Name
- Photograph (for visa applications)
- Contact details (email, address, phone)
- Employer and job title
- Date of birth
- Payment information (via a third-party processor)
- Preferences and opinions
- Feedback or survey responses
- Sensitive information as outlined below
- Details on products/services provided or inquired about, and our responses
- Support requests and replies
- Usage data for our Services (cookies, communications, browser, OS, ISP)
- Additional personal data from use of our Services, apps, or social media accounts
- Browser session, geo-location, device/network details, page views, session stats, acquisition sources, search queries, and browsing behaviour
- Any other requested or provided personal information, directly or through third parties
Sensitive information is a type of personal information that receives extra protection. It includes details about your race, ethnicity, political views, religion, memberships, beliefs, sexual orientation, criminal record, health, or biometric data.
Sensitive information: We may collect details such as your racial or ethnic origin, criminal records, health information, and sexual orientation or practices. We will only collect this sensitive information with your consent, unless allowed by law.
How we collect personal information
We collect personal information in a variety of ways, including:
Directly: We collect personal information you provide through our website’s contact form, during immigration application assistance, or when you contact us by email or phone.
Indirectly: We may collect personal information you provide when interacting with us through our website, email, phone calls, or online enquiries.
From third parties: We obtain personal information from third-party sources, including data regarding your interactions with our website provided by analytics, cookie, and marketing service providers. For further information regarding the use of cookies, please refer to the “Cookies” section below.
Why we collect, hold, use and disclose personal information
Personal Information: Personal information may be collected, held, used, and disclosed for the following purposes:
- To provide services, including reviewing service enquiries and supplying resources.
- To offer migration advice, assess visa options, and prepare visa applications.
- To communicate regarding services, respond to support requests, and address other enquiries.
- For internal record keeping, administration, invoicing, and billing.
- For analytics, market research, and business development, including operating and improving services, related applications, and social media platforms.
- For advertising and marketing, such as sending information about products, services, and related topics.
- To comply with legal obligations and resolve disputes.
- To consider employment applications if submitted; and
- As required or authorised by law.
Sensitive Information: We collect, store, use, and disclose sensitive information strictly for the following purposes:
- For any purpose to which you have provided consent;
- For the primary purpose of collection, such as delivering accurate and comprehensive migration advice and assisting with visa applications;
- For secondary purposes that are directly related to the original purpose of collection, including disclosure to specified third parties when reasonably necessary to provide our services; and
As otherwise required or authorised by law
We may share your personal information with:
- Service providers (e.g., IT, data storage, marketing, payment processing)
- Government departments and authorities (such as the Department of Home Affairs)
- Employees, contractors, and related entities
- Current or potential agents and business partners
- Parties involved in a business transfer or asset sale
- Courts, tribunals, and regulatory authorities if you fail to pay for our goods or services
- Courts, tribunals, regulators, or law enforcement as required by law or in legal proceedings to protect our rights
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Personal information is stored in Australia; however, when personal information is disclosed to the third parties mentioned above, these parties may store, transfer, or access the information outside of Australia.
If overseas disclosure occurs without your prior consent, personal information will only be disclosed to countries with comparable privacy protection to the Australian Privacy Principles, or reasonable steps will be taken to ensure overseas recipients protect personal information in accordance with those principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Anonymity: When possible, you may choose not to identify yourself or may use a pseudonym when interacting with us.
Restrict and unsubscribe: To stop receiving marketing emails or communications, contact us using the details below or use the provided opt-out options.
Access: You can request access to your personal information; an administrative fee may apply. In some cases, we may lawfully deny access, but we will inform you of the reasons and available complaint mechanisms. Where feasible, we will provide access in another form that meets your needs.
Correction: If your information is inaccurate or outdated, contact us for correction. Where legally allowed, corrections may be refused, but you will be notified along with reasons and complaint options.
Complaints: To file a complaint, contact us with full details. We will investigate and respond in writing. If unsatisfied, you may contact the Office of the Australian Information Commissioner.
We take steps to protect personal information with physical, electronic, and managerial safeguards. However, we cannot guarantee the security of information sent over the Internet; transmission is at your own risk.
Our site may link to external sites beyond our control. We are not responsible for their privacy practices or content, and such sites are not covered by this Privacy Policy.
We may update this Privacy Policy at any time by posting changes on our website. Please review it regularly to stay informed.